24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud website hosting services come with 24/7 tech support plus various ways of contact. In case you do not have an account yet, you can easily phone us or come on our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up obtaining a service that you cannot use effectively. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. In contrast to the majority of suppliers out there today, we respond to all tickets within an hour, so you will not need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated services that we provide come with 24/7 customer and technical support, therefore regardless of what issue you have, you'll be able to get in touch with us and we will assist you straight away. Our guaranteed answer time for each email or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; usually the response time rarely is more than twenty minutes. In addition, we provide telephone support with several local numbers worldwide as well as a live chat, so that you'll be able to get in touch with us and find additional details about our solutions even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package specs, e-mail setup, website hosting account settings, etcetera. If you use our services, you will not ever have a scenario where you have to wait for a few days to get a problem solved like you may have to do with various other companies.
24/7 Customer Support in VPS
If you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for any server-related issue or forvarious issues and / or questions about the pre-installed software your server comes equipped with. If you have not acquired a virtual private server package yet, you will be able to learn more about our solutions by giving us a telephone call or by using the live chat service. For more technical issues, you will be able to send an email message or open a ticket from your billing Control Panel and you'll get assistance within no more than an hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases doesn't exceed thirty minutes. If you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators will assist you with any set up or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Hosting
All dedicated server plans that we supply include 24/7 support via different means of communication and with a 1-hour max answer time guarantee. If you want to learn more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers that we have around the globe or you can use our live chat service and talk to a live representative. For entirely technical problems which require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to monitor a given issue. The response time for them rarely exceeds half an hour, so that you can forget about waiting for an entire day to get assistance. The support service is available for any kind of server-related matters, including the pre-installed software. In the event that you need support for third-party applications, you may consider adding the Managed Services upgrade that we provide with all plans.