One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed max response time for any tech support ticket that you submit or any e-mail that you write is only 60 minutes, even in case you contact us during weekends and national holidays. Regardless of the essence of your issue or question, we’ll help you out instantly and will provide you with the necessary information to sort out any problem with your websites. The actual reaction time usually does not exceed 15-20 minutes, which means that you can just forget about waiting around for hours and hours on end to get a problem fixed or what’s even worse than that – waiting all day only to receive an answer that more info is necessary whilst nothing’s resolved. We will assist you in an instant solely because we are aware of exactly how precious time can be in the dynamic online age. The 1-hour response guarantee is valid for any billing or technical query that you might have regarding our cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our amazingly fast support service. You’ll obtain a reply to any support ticket submitted via the web hosting Control Panel or e-mail sent to our customer and tech support team in less than one hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes considerably less time to examine and solve a problem. We’ll provide you with more info if the solution entails something that should be done on your end. If you contact us during weekends or public holidays, the response time will be precisely the same and given the fact that our support staff is available around the clock, you will get timely help for practically any technical, general or billing issue regardless of what time it is.