Though this isn't the keyfactor to help you identify a trustworthy cloud website hosting company from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you will be able to get in touch with somebody if you need assistance. The phone support for hosting services may vary from common to expert, thus the problems which can be resolved through a call differ based on the specific provider. In the general case, these issues are more basic and include billing or first level technical issues as more complex tasks usually need a support ticket where both you and the system administrators can follow what is going on with a specific situation. Nonetheless, having the option to phone call your provider can save you a lot of time and efforts for the countless small things that may eventually show up when you manage your website hosting account.

Phone Support in Cloud Website Hosting

We know that the option to talk with a live representative is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you're able to contact us on the phone for 14 hours a day. In case you consider buying one of our cloud website hosting, for example, you're able to call us and find more about our solutions before you order to be sure that we meet all of the system requirements for your sites. After the purchase, you will be able to contact us about any sales and billing problems you may experience, or get any type of general or basic technical information you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you track the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server plan that we supply. Considering that some issues are more complex and time-consuming, you'll need to open a support ticket in case you come across such an issue, but for all billing, general or small-scale technical issues you can always call us and we will assist you in a timely manner to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you can find out if you can host your websites on our high-tech cloud platform or you are able to receive any other general information about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia plus an international number, so you'll be able to call the one which is nearer to your region.