A 99.9% Server Uptime
Our cloud website hosting system is based on a reliable, top–of–the–line hardware configuration and a strongly modified Linux distro. Thus, no matter what your site is, or how many site visitors you have, or even in case there’s a DoS assault, our physical servers will stay up and running and your web sites will remain visible online.
Our cloud website hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s crucial that you also build your own network infrastructure. That is the reason why we built a custom internal network in all our datacenters. Relying on enterprise–grade Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transfer rates and is also completely redundant.
In this way, you will take advantage of a 99.9% network uptime in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, irrespective of which web hosting solution you have selected.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to reduce all potential risks with our cloud hosting plans and regardless of the fact that we offer top–quality support, there are times when the customer is just not happy with what we are offering. Or he wants to migrate to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not completely happy, we will give you your money back.
24/7 Technical Support
We’ve carefully handpicked each individual member of our 24x7 support team to make sure that we can offer you the very best client support service that you can possibly get. Each one of our techs has lots of years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Moreover, they are available to you 24–7 – you’ll be able to call them whenever you want and they’ll get back to you as soon as possible.
Their average ticket response time is just 20 minutes, while with many other hosting vendors you have to wait around for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in less than 1 hour.