Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be attended to in no more than one hour after the ticket or email was received. If your case calls for additional assistance from a system administrator, we will forward the ticket or the email to the person in charge, right away and will leave a comment to inform you that more time will be required for arriving at the optimal solution. If you make use of our Administration Services package, all of the server management services included there will be completed whenever you desire.
An Excellent Technical Support Service
Should you require help using our Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server on your behalf, you can contact our customer support team anytime through the ticketing system. Plus, if you require assistance managing your dedicated server, you can order our Administration Services package, that includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, backup disk space, etc.
A User–Friendly Help Section
We have equipped our Hosting Control Panel with an in–depth knowledge base, which includes extensive explanations of its features and functionalities. In addition, we have prepared exhaustive video tutorials that will further reveal to you how to perform a given operation or solve a commonly experienced issue. All the how–to articles and the video tutorials are easily reachable from each section of the Hosting Control Panel through the Videos and Help buttons in the upper right corner.