A ticketing system is the most common means of communication that web hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to deal with a problem that requires some time to investigate or that has to be escalated to a server admin. In this way, all responses supplied by either side will be stored in the exact same location in case somebody else wants to work on the given issue and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which implies that you will need to log in and out of at least two accounts in order to execute a certain procedure or to touch base with the company’s help desk support team. If you desire to administer a handful of domains and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. Additionally, it could take a considerable span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting come with an integrated ticketing system, which is an integral part of our custom-built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – payments, files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks of the mouse without having to log out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of informative articles, which will supply you with more info and which may help you solve any given problem before you actually open a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more efficient to manage everything from a single place, so we have integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will allow you to manage the correspondence with our tech support staff together with your semi-dedicated server account, which suggests that you won’t need to remember one more login name for a separate admin interface. You will be able to post a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the content within your account. On top of that, you can search through older tickets using a clever search box or check relevant knowledge base articles with solutions to commonly faced difficulties. The inbuilt trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you out.