Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting come with an integrated ticketing system, which is an integral part of our custom-built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – payments, files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks of the mouse without having to log out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of informative articles, which will supply you with more info and which may help you solve any given problem before you actually open a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything from a single place, so we have integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will allow you to manage the correspondence with our tech support staff together with your semi-dedicated server account, which suggests that you won’t need to remember one more login name for a separate admin interface. You will be able to post a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the content within your account. On top of that, you can search through older tickets using a clever search box or check relevant knowledge base articles with solutions to commonly faced difficulties. The inbuilt trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you out.