A live chat is among the many ways of communication offered by some hosting providers as a part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell anything compared to a phone call with an agent. Furthermore, if the trouble that you experience requires some time to be investigated and taken care of, you can do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service completely free as long as you have web access even when your website hosting supplier is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

As part of the support services that we provide for all of our cloud website hosting, you'll find live chat support which is available 24/7, even on holidays. You can get in touch with us regardless of whether you already have an account or not, considering that we can help you with nearly anything, ranging from giving you basic information about our services in case you aren't a customer yet and you're thinking about purchasing one of our plans, to helping you with creating an e-mail account in an email client. A part of the problems are more complex and time-consuming, so you'll have to use the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, so if you have any kind of questions for our semi-dedicated services, you can get in touch with our customer support team at any time no matter if you have already obtained your account or not. Generally, the chat service is for pre-sales, billing and common questions and difficulties, yet we can assist you with quite a lot of tech questions as well. We can help you select the proper package for your websites in case you do not have an account yet, we can reply all of the billing questions or issues you may have or we can help you with installing your new e-mail address on your computer or smart phone - all this will be done quickly since our live chat service is accessible all day long, every single day. Whenever you need support, you're able to talk with an agent and save time and effort.